2008-12-28

Bug / Problem reporting the right and the wrong way to do it

There is an entire Methodology behind bug/ problem reporting.
There are many tools used for bug tracking and reporting.

all of these do not matter, we need to keep in mind the purpose and the goal for which we report a bug, if we do this then all will be well.
According to the Bugzilla site :(https://developer.mozilla.org/en/Bug_writing_guidelines)
The guidelines to problem reporting are detailed below:

  • Be precise
  • Be clear - explain it so others can reproduce the bug
  • One bug per report
  • No bug is too trivial to report - small bugs may hide big bugs
  • Clearly separate fact from speculation
  • Reproduce your bug using a latest version of the software, to see whether it has already been fixed.
  • When system configuration is relevant specify it.
  • When log files are available provide them.
Following these guidelines will ensure the programmer understands you and has all the information to solve the problem... it obviously does not guarantee bug fix times



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